Domestic Shipping Information

We appreciate our mail order customers and strive to make ordering from afar as easy as possible.
For questions involving the status of your order or other shipping questions, please contact our shipping & receiving department at
​510-526-5252.

Shipping

Unless otherwise arranged, U.S. Domestic Shipments are sent via USPS Priority Mail. UPS 3-Day Select, 2-Day Air, and Next Day Air are available for an additional charge. All packages are insured. We ship packages Tuesday through Saturday. Shipments billed to the consignee's own shipping account will be charged a small packing and handling fee.

Miscellaneous Fees

Item Restrictions

The Bone Room follows California State Law, U.S. Federal Law, and International Treaties regarding the possession and sale of our merchandise. However, be advised that foreign localities may have additional restrictions on some material. It is the customer's responsibility to be aware of their own local laws. Materials seized due to conflict with foreign law are not eligible for refunds or replacement. If you are uncertain about the legality of an item you wish to purchase, please contact your local legal authorities.
Shipping and Handling fees charged by The Bone Room cover the following: handling, packing, actual postage, and insurance. This reflects a small handling charge, as well as the estimated nature of our shipping quotes. We estimate package size and weight to the best of our abilities prior to processing your order, but actual size and weight may deviate from our estimate.

Return Policy

We do not accommodate refunds, but instead will do an exchange for the unwanted purchased item for an item of equal value. We require a receipt from the original purchase to fulfill the return/exchange. We try to fully describe our merchandise to minimize the need for returns. However, if a miscommunication or other extenuating circumstance results in an item arriving not as described, we will try and replace it with a suitable specimen. If one is unavailable, we will provide a full refund or store credit. This is at our discretion. If you only need an item for a short time or for a specific, non-destructive purpose, consider our leasing option.

Unexpected Delays

Domestic shipments may be delayed by weather or other unforeseen or unavoidable events. We work hard to make sure our orders are sent out as quickly as possible, but once they leave our hands we are at the mercy of the elements and fate, and can only give refunds as USPS's guidelines permit. Please be patient and let us try to figure out any problems that arise.

Leasing

Many items can be rented on a weekly basis at a fraction of the selling price. For rental rates and policies, please view our Rental Information.

Our Packing Process

1. Packages are insured and traceable. A tracking number will be sent once postage is printed out for your package. Please be patient during this process. 
2. If you just received your tracking number and don't yet see any progress on your packages' location, don't panic! Your package has most likely not been scanned by the postmen yet. It can take up to 24 hours to update. 
3. Once the package has left the store and is in transit, The Bone Room is not liable for any delay that occurs due to USPS. 
4. If your package is damaged during transit, please contact us immediately.

Talk to Us!

We encourage you to call 510-526-5252 and discuss your potential order with us. This allows us to help you select the proper specimen and describe any individual variations that may affect your purchasing decision. And of course nothing substitutes for seeing the real thing. Feel free to visit our retail store and pick out the item that's right for you.