Return Policies

Refund Policy

The Bone Room does not accommodate refunds, but instead will do an exchange for the unwanted purchased item for an item of equal value. We require a receipt from the original purchase to fulfill the return/exchange.
We try to fully describe our merchandise to minimize the need for returns. However, if a miscommunication or other extenuating circumstance results in an item arriving not as described, we will try and replace it with a suitable specimen. If one is unavailable, we will provide a full refund or store credit. This is at our discretion. If you only need an item for a short time or for a specific, non-destructive purpose, consider our leasing option.

Please Note...

We strongly encourage you to contact us before placing your order if you have any uncertainties about it. Our talented staff members are more than willing to work with you over the phone to ensure that you get exactly what you need from your order. However, our business is natural products, and in that sense, we are at the whims of nature when it comes to diversity in a specimen. We do our very best to represent our merchandise as accurately as possible.

Return an Item

However, if an issue does arise, and you need to send an item back, please contact us immediately by phone or email before you send any item back to us. 

Instructions to Return a Damaged Item

1. Take a clear photograph of the damaged item
2. Email the photo along with a description of the damage to our email address
3. Include in the subject line "Return Damaged Item"
4. Please wait until you hear back from us to send back any item
We will provide a return address upon contacting us.

Phone Number: 510-526-5252
Email Address: evolve@boneroom.com